Replacement
If Support determines that repair may be needed for your Product, and that mail-in service is appropriate, Formlabs will make reasonable commercial efforts to dispatch a new or refurbished replacement Product (“Replacement Product”) with the same or improved specification as your original Product. Formlabs will dispatch the Replacement Product by standard courier. For Customers who purchased DSP or MSP, Replacement Products will be dispatched by express courier. Formlabs will make reasonable commercial efforts to ensure that such replacements are dispatched as soon as possible.
Returns
If a Replacement Product is provided, upon receipt of the Replacement Product, you must return the original Product to Formlabs with a Formlabs-issued Return Merchandise Authorization Number clearly visible on the outside of the package. The original Product must be properly packaged for shipment as instructed by Formlabs using the same packaging as the Replacement Product arrived in or in the Product’s original packaging.
Costs
If the returned Product requires repairs not covered under the limited warranty, has been damaged as a result of failure to follow packaging instructions, or if the Product is no longer within the limited warranty period, and if any applicable statutory warranty rights are no longer in effect, you shall be responsible for the reasonable costs, including shipping, to make any out-of-warranty repairs to the returned Product, but in no event more than the full retail price of the Product. Service under this Agreement shall be suspended until any such charges are paid in full. If the original Product is not returned within seven business days, Formlabs will charge you the full retail price of the Product.
Coverage of Replacement Products
Any Replacement Product provided by Formlabs under the Plan shall be covered by the Plan for the remaining Coverage Period of the original Product.
