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I am a new customer

Where can I register as a customer?

XXX you can was  open your personal customer account at any time.

You can either enter a personal password or let our system generate your own password automatically.

You will then immediately receive a confirmation of registration by e-mail. If you do not receive an e-mail from us, please check your spam folder or contact us.

Please always enter your correct e-mail address!

What are the advantages of a customer account?

Advantages of a customer account with Filafarm:

  • Track orders online
  • Overview of all previous orders
  • Create and manage wish lists
  • address book management

What is a guest registration?

You have the possibility to place an order as a guest. But then you have to register as a guest for every single order and enter your data, because they are not saved. As a guest you will not receive any promos, you will not be able to subscribe to the newsletter and you will not be able to use the other advantages of a customer account.

For example, you will not see any information about your open order. You will receive a tracking code to track your order once by e-mail.

If you have already purchased from us as a guest and would now like to have a customer account, you must register as a new customer or send us an e-mail. We can then convert your guest customer account into a normal account.

Please always make sure that your e-mail address is correct. Otherwise you will not receive any further information about your delivery as a guest.

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What is a registration via social media?

You can easily link your Facebook or Google+ account to your shop account. This works either by logging in first and then linking your account, or by doing this when you create a new customer account.

After that, you can easily sign in to your Facebook or Google+ account without having to enter a password.

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Is it possible to register a company?

You can register as a company by entering your UID number. For companies outside Austria, it is important that the UID has been registered for the EU - otherwise it will not be accepted. Our system checks the UID according to the guidelines of the European Union.

As a company with a UID, you do not pay any tax. If your UID is not accepted, you can still buy something. The tax paid for it can be declared as such in your country at the end of the year. Then you get the tax back.

The indication of your tax number does not change the final price. This is just additional information on the invoice.

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Can I buy cheaper from you as a reseller?

We sell our products to end customers and resellers.

If you have any questions, you can contact us directly.