How to use your account

Account Overview

In the section "My account" you can:

  • Edit your data
  • Manage your address book
  • Change your personal password
  • Redeem vouchers 
  • Keep track of your orders & products
  • View your wishlist and notification list..

The overview gives you a quick overview:

  • Billing address
  • Shipping address
  • Orders
  • Additional Information
  • products

My orders

Under "My orders" you will find an overview of your last orders. You can track the status of your orders and view the details of each order.

Can I change the delivery address / billing address?

How can I change the delivery address?

As a customer with your own customer account, you can enter several addresses and select to which address the parcel is to be sent or to a Packstation near you.

Please note that after completing an order, the address cannot be changed in your account. If you would like to change the delivery address after completing an order, please contact our XXXXX.
If the package has not yet been packed, we will be happy to take it over.

Remember that each transport company has its own packing stations:

It is also important that you add the address of the Packstation and your name as a separate address file in your account, otherwise you will not receive the package. Just mentioning in the order note that you want to pick up the parcel at a Packstation does not work, because the address to which the parcel will be sent will be your specified home address.

How can I change the billing address?

You can change your billing address at any time. Simply edit your billing or delivery address in your personal XXXXX. You can also edit this address directly during each order process

Please note that after completing an order the address cannot be changed in your account. If you wish to change the billing address after completing an order, please contact our XXXX.

Can I change my password or email address?

You can change your email address or password at any time XXXX. To change your email address, simply edit your personal data in the overview of your account. To change your password, select "Change password" from the menu on the left.

If you have any further questions, you can contact our XXXX at any time.

 

Features of your customer account

wish list

With us you have the possibility to create your personal wish list in your account. You can use this function as a memo for yourself or you can publish this list if you want to tell a certain group of people by e-mail which products you would like to have, e.g. for your birthday. Simply go to the Edit field and save the list as "Show to the public". Then you can simply share the link with whomever you want.
The list can be changed or deleted at any time and several wish lists can be created.   

Notification list

If a product you would like to order is temporarily unavailable, we can notify you as soon as it is available again. To do this, simply click on the "Notify as soon as available" button on the product and this product will be added to your personal notification list. You will receive an email as soon as the product is available again.

Reorder products

You have the possibility to reorder products that you have already ordered. Simply click on the field "reorder products", select the period when you last ordered the product and add it to your shopping cart.

You can also add and order other products in the shopping cart at any time.   

Reviews of products

We would be pleased if you also rate products you have bought from us. This will give us and all our customers valuable assistance. In order to rate products, you must be logged in to our website. You can find your purchased products in the XXXXX section. There you can then easily and uncomplicatedly rate your products. Of course, you can also rate products on the corresponding product pages.

The rating works with stars, whereby 5 stars corresponds to the best rating. You can also comment on the product. Use this function to give us and other customers a better impression of the product.

Guidelines for writing reviews

When writing an article evaluation we ask you to consider the following guidelines:

  • Focus exclusively on the product you want to review and your actual experience with it.
  • The rating should not refer to our customer service, ordering or shipping process. If you have any questions about shopping or comments about our shop, please contact our customer service.
  • Provide specific details about the pros and cons of the product.
  • Remember that the purpose of the item review is to assist other customers who are considering purchasing this product.

We reserve the right to delete or block a product review if it contains any of the f

  • Information that does not relate to the product itself.
  • Obscenities, defamatory descriptions or other expressions that are not suitable for a public forum.
  • Prizes, advertising, spam or references to other products, offers, websites or competitors.
  • E-mail addresses, telephone numbers, links to other websites and contact information.
  • Critical or malicious comments about other reviews on the site.
  • Any images showing improper use of the goods.

If you wish to give us feedback on our product selection, pricing, order processing or delivery, but also on other customer service issues, please do not enter them in our product review system. Our customer service staff do not see these requests and are therefore unable to respond promptly. Please contact our customer service directly.

Thank you for taking the time to share your opinion with others.

Real Reviews

We also import the reviews from the external website echte-bewertungen.com. This is a solution for collecting, managing and displaying verified, true customer reviews. You may receive an email from Real Ratings after your order and be asked for a rating. Here you can rate our shop.

No personal data from you, which you have indicated in our Shops, are passed on. It is rather an automatically generated, unique mail, which concerns your last order. Your email address will not be used by Real Reviews for other purposes and you will not receive any other emails or unsolicited advertisements, etc..

I forgot my password

XXXXX, simply enter your email address and we will send you an email with the required information so you can easily choose your new password. You can then continue shopping immediately.

If you encounter any difficulties during the registration process, XXXXx please contact us!